Privacy Policy

Welcome to DrChali Hub. Your trust means everything to us. We are committed to protecting your personal information and ensuring that every interaction with our platform is safe, respectful, and transparent. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.drchali.com or engage with our digital tools, resources, and wellbeing content.

Information We Collect

When you visit drchali.com, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring links or websites
• General usage patterns that help us understand how visitors engage with our content

This information helps us improve the accessibility, performance, and experience of DrChali Hub. We may also collect personal information that you voluntarily provide, such as:

• Name
• Email address
• Phone number
• Details submitted through contact forms, resource downloads, newsletter sign‑ups, or program enquiries

We store this information securely and only use it for the purposes outlined in this policy.

How We Use Your Information

We use your information to:

• Personalise your experience on DrChali Hub
• Respond to your enquiries or requests
• Provide updates about wellbeing tools, research insights, and new resources
• Improve our website’s design, performance, and security
• Understand trends and engagement to better serve families, educators, and communities
• Support the development of evidence‑informed wellbeing solutions

We only use your personal information in ways that align with the Australian Privacy Principles (APPs) and global privacy expectations.

Disclosure of Your Information

Your privacy is central to our values. We will never sell, rent, or trade your personal information.

We may share your information with trusted third‑party service providers who help us operate DrChali Hub or deliver services—for example:

• Website hosting and security providers
• Email newsletter platforms
• Analytics and performance tools

These partners are required to keep your information confidential and use it only to support our services.

We may also disclose information if required by law or to protect the rights, safety, or integrity of our platform and community.

Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Misuse or interference
• Loss
• Modification or disclosure

While we use secure systems and best‑practice safeguards, no method of online transmission or electronic storage is completely risk‑free. We cannot guarantee absolute security, but we are committed to continuous improvement and responsible data stewardship.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Ask us to delete your information
• Opt out of newsletters or promotional communications at any time

You can unsubscribe using the link in our emails or contact us directly to update your preferences.

Children and Families

DrChali Hub creates family‑friendly wellbeing tools. We do not knowingly collect personal information from children without parental or guardian consent. If you believe a child has provided personal information without consent, please contact us so we can take appropriate action.

Contact Us

If you have questions about this Privacy Policy or wish to access or update your personal information, please contact us at info@drchali.com.